GEMS Collections Return & Exchange Policy

At GEMS Collections, we want you to love every purchase. If something isn't right, we're here to help.

Returns

We accept returns within 30 days of the delivery date or purchase date.

To qualify for a return, items must be:

• Unworn, unwashed, and unused.
• In their original condition.
• Free from odors, stains, pet hair, or damage.
• Returned with original tags (if applicable).

Items that do not meet these requirements may be refused.

Non-Returnable Items

The following items are final sale and cannot be returned or exchanged:

• Clearance or sale items.
• Gift cards.
• Customized or personalized products.
• Limited edition collections marked "Final Sale."
• Items showing signs of wear or washing.

Exchanges

Need a different size?

We gladly offer exchanges (subject to inventory availability) within 30 days of purchase.

If the requested item is unavailable, you may choose:

• Store credit, or
• A refund (if eligible under this policy).

Refunds

Once your return is received and inspected, we will notify you of the approval status.

Approved refunds will be issued to the original payment method within 5–10 business days, depending on your financial institution.

Original shipping charges are non-refundable.

Return Shipping

Customers are responsible for return shipping costs unless:

• The wrong item was sent.
• The item arrived damaged.
• The item has a manufacturing defect.

We recommend using a trackable shipping service, as GEMS Collections cannot guarantee receipt of returned packages.

Damaged or Incorrect Orders

Please inspect your order upon arrival.

If your item is damaged, defective, or incorrect, contact us within 7 days of delivery with:

• Your order number.
• A description of the issue.
• Clear photos of the item and packaging.

We'll make it right as quickly as possible.

Pop-Up Markets & Vendor Events

All purchases made at pop-up shops, vendor markets, festivals, and in-person events are final sale.

If a product has a manufacturing defect, please contact us within 7 days of purchase with proof of purchase and photos for review.

Store Credit

When requested, eligible returns may be issued as store credit instead of a refund. Store credit never expires and may be used toward any future purchase unless otherwise stated.

Return Process

To start a return, please contact us with:

• Your name
• Order number
• Reason for the return

If your return is approved, return instructions will be provided.

Returns sent without prior approval may be refused.

Questions?

If you have any questions regarding our Return & Exchange Policy, we're happy to help.

Thank you for supporting GEMS Collections.